Privacy Policy

Last Updated: January 1, 2025

1. Introduction

At SaveGate.ai ("we," "our," or "us"), we respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

2. Information We Collect

We collect several types of information:

2.1 Personal Information

  • Name and email address
  • Account credentials
  • Billing and payment information
  • Company name and contact details

2.2 Usage Data

  • API usage statistics and logs
  • Request patterns and response times
  • Error logs and debugging information
  • Browser type and IP address

2.3 API Request Data

  • Request headers and metadata
  • Model selections and parameters
  • Request and response payloads (temporarily for routing purposes)

3. How We Use Your Information

We use the collected information for:

  • Providing and maintaining our Service
  • Processing your API requests and billing
  • Improving and optimizing our Service
  • Detecting and preventing fraud and abuse
  • Communicating with you about updates and support
  • Analyzing usage patterns and service performance
  • Complying with legal obligations

4. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this privacy policy. API request data is typically retained for 30 days for operational purposes, after which it is automatically deleted.

5. Data Security

We implement appropriate technical and organizational security measures to protect your data:

  • Encryption in transit and at rest
  • Regular security audits and assessments
  • Access controls and authentication
  • Secure data centers with physical security
  • Regular backups and disaster recovery plans

6. Data Sharing and Disclosure

We do not sell your personal information. We may share your data with:

  • AI Model Providers: We share API requests with third-party providers (Anthropic, OpenAI, Google, etc.) as necessary to fulfill your requests
  • Service Providers: Payment processors, hosting providers, and analytics services that help us operate
  • Legal Requirements: When required by law or to protect our rights

7. Your Rights

You have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Request deletion of your data
  • Object to processing of your data
  • Export your data in a portable format
  • Withdraw consent at any time

8. Cookies and Tracking

We use cookies and similar tracking technologies to improve your experience. You can control cookie preferences through your browser settings. Essential cookies required for service functionality cannot be disabled.

9. International Data Transfers

Your data may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers in compliance with applicable data protection laws.

10. Children's Privacy

Our Service is not intended for children under 18. We do not knowingly collect personal information from children. If you believe we have collected data from a child, please contact us immediately.

11. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any material changes by email or through our Service. Your continued use after such changes constitutes acceptance of the updated policy.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Email: privacy@savegate.ai

Data Protection Officer: dpo@savegate.ai